PRIVACY POLICY

Last updated: September 23, 2021

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our services. By using the service, You agree to the collection and use of information in accordance with this Privacy Policy. For the purposes of this Privacy Policy:

- Account means a unique account created for you to access our service or parts of our service.

- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Jaywalking, 60/694, Suryadarshan CHS LTS, Mahavir Nagar, Kandivali (w), Mumbai 400067.

- Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.

- Country refers to: India

- Personal Data is any information that relates to an identified or identifiable individual.

- Service refers to the Website.

- Usage Data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).

 

While using our service, We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to : Email address, First name and last name, Phone number; Address, State, Province, ZIP/Postal code and City.

We will not sell, distribute or lease your personal information to a third party unless we have your permission or are required by the law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, using the address support@jaywalking.in and we will change it for you.


REFUND & CANCELLATION

Our policy for returns, refund and cancellation will be as follows :

Returns & Refund-

* FOR ALL PRODUCTS

If you wish to return your product you’d have to ship it to us within 7 days of receiving your order and bear the shipping charges.

We process refunds in the form of store credit. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.

For Cancellations please contact us via ‘contact us’ link.
Cancellation is only possible in the case that the products have not been shipped. Once shipped, cancellation requests are not valid.

* FOR MADE TO MEASURE ORDERS

As all made-to-measure orders are unique to cater to the specific requirements given to us by our clients, we cannot offer an exchange or a return on the order.

We can alter the garments if required depending on the form of the product.

If you wish to alter your product you’d have to ship it to us within 7 days of  receiving your order and bear the shipping charges.

* ON-SALE PURCHASE

Products purchased on sale cannot be cancelled once the order is placed and are not eligible for return/refund/exchange.

CUSTOMER CARE

 

For order related queries

email us at : Hiroshop.mumbai@gmail.com with your # order number as the subject.

 

 

For business related queries

email us at : Hiroshop.mumbai@gmail.com

 

CONTACT US

 

If you have any questions about this Privacy Policy, You can contact us by visiting this page on our website: https://hiroshop.in/pages/contact-us