RETURNS AND REFUNDS

Our returns and refund policies are as follows

* FOR ALL PRODUCTS

If you wish to return your product you’d have to ship it to us within 14 days of receiving your order and bear the shipping charges. Please note that the piece must be unused, unwashed, and free of any odor. Once we receive your return parcel, the piece is put through a quality check; HIRO reserves the right to deny a return/exchange if the piece does not pass the quality check.

We process refunds in the form of store credit. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a store credit or exchange.

In case you have received a faulty item from our end, please reach out to our support team at hiroshop.mumbai@gmail.com within 48 hours of receiving the order. No claims regarding faulty items will be processed after 48 hours.

In case of any damage caused during standard wash and care, despite following care instructions as per the website, within the first 20 days of receiving the order, please reach out to our support team at hiroshop.mumbai@gmail.com.

For Cancellations please contact us via ‘contact us’ link.

• Cancellation is only possible in the case that the products have not been shipped. You can opt for a store credit or opt for another product. Once shipped, cancellation requests are not valid.

* FOR MADE TO MEASURE ORDERS

• As all made-to-measure orders are unique to cater to the specific requirements given to us by our clients, we cannot offer an exchange or a return on the order.
• We can alter the garments if required depending on the form of the product.
• If you wish to alter your product you’d have to ship it to us within 7 days of  receiving your order and bear the shipping charges.

* ON-SALE PURCHASE

• Products purchased on sale cannot be cancelled once the order is placed and are not eligible for return/refund/exchange.